Below, please find answers to the most commonly asked questions. For further information, you may email us at: info@FitnessFacility.com
- Will I be charged tax on purchases? Sales tax will be applied to orders shipped to CA, AZ, NV, FL, NJ and NY.
- What is the Shipping policy? The individual account holder chooses the method of shipping they prefer. FitnessFacility.com will make every effort to release products for shipment to the designated carrier within 3-5 business days from date of order. In the event of backorder, account holder will be notified immediately. We ship only in the United States via this site. However, for international orders please contact us at (310) 559-9949 for support. In CA, AZ, NV, FL, NJ and NY, applicable sales tax will be included for shipping and handling. WE DO NOT SHIP TO P.O. BOXES. A SIGNATURE WILL BE REQUIRED for delivery of product(s).
- What is the Return Policy? All items are eligible for a 30-day return, in which an exchange and/or company credit will be given. Items must be returned in original packaging, free of damage and unused. There will not be a reimbursement for the initial shipping and/or freight costs. Furthermore, the customer will bear the costs of all return shipping and/or freight.
- How secure is my information? Strong precautions are taken to protect the information of the users of our store. When users submit sensitive information via the store, that information is protected both online and off-line. Account information is encrypted and is protected utilizing Secure Sockets Layer (SSL) encryption software. While we use SSL encryption to protect sensitive information online, we also protect user- information off-line. All
of the information of our store's users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. If you have any questions about the security at our Site, you can send an email to info@FitnessFacility.com.
- Will I receive a receipt for any orders made through the store? Yes. You will receive an email confirmation with your order details included.
- What company will appear on the correspondence? All correspondence in written or electronic form will be from FitnessFacility.com.
- Who do I contact if there are any questions, issues or changes to an order? You can email us at: info@FitnessFacility.com. Please include the Order Number and date of purchase in your inquiry.