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Shipping & Returns

DELIVERY / INSTALLATION

Delivery to Customer shall be F.O.B. FitnessFacility.com's facility. Title and risk of loss shall pass to Customer upon FF.com's delivery of the equipment to a common carrier or to Customer, in either case, from FF.com's facility. Unless otherwise requested by Customer, delivery will be made by FF.com delivery crew, or common carrier selected by FF.com. FF.com shall be bound to deliver the equipment only if this agreement has been signed by an authorized representative of FF.com and Customer.

Customer agrees to accept delivery of goods on or within ten days from the date FF.com has received all goods necessary to fulfill Customer's order from the manufacturer(s). In the event customer is unable or unwilling to accept installation within the time frame specified above, customer agrees to arrange to store goods and remit payment as per the terms of this agreement. If FF.com is willing to provide assistance in storage of equipment, the same shall be stored at prevailing market rates. FF.com will make its best effort to accommodate customer's needs once a new timetable for delivery date is established, but can not guarantee labor rates or availability and/or product availability.

RETURNS

Should any Equipment arrive at Customer's destination in a damaged condition or should a shortage occur, Customer must report the nature and extent of the damage or shortage to FF.com within 5 days of delivery. In no case is any equipment to be returned to FF.com without FF.com's prior written authorization. Returned equipment must be securely packed and shipped prepaid to FF.com. Customer acknowledges that charges for equipment removal or freight incurred is the sole responsibility of the Customer.

CANCELLATION

All commercial orders are treated as custom and made to order. A no-return policy will remain in effect unless other restocking fees / charges are agreed upon by FF.com in writing. In no event will FF.com be liable for any loss, damage, or expense due to late delivery or damage caused by contracted carriers. Notice of delivery schedule cancellation must be received by FF.com no less than 48 hours prior to the confirmed delivery date and time. If the delivery cancellation is not received within that timeframe, the customer will be charged 1% of the total order for the unused booking.